Vendor Terms & Conditions

Effective Date: 1 April 2026

These Vendor Terms and Conditions ("Agreement") govern your participation as a seller ("Vendor") on the Shop South marketplace platform ("Platform"), operated by Shop South (ABN: 48152097650). By registering as a vendor, you agree to be bound by this Agreement.

1. Eligibility to Sell

To sell on our Platform, you must:

Be a business or individual based anywhere in the world
Sell products that are genuinely made, sourced, or crafted
Have a valid GSTIN (GST Identification Number) if applicable under Indian law
Provide accurate business information during registration
Have the legal right to sell the products you list
Comply with all applicable laws of the country from where your business in registered - relating to the manufacture and export of goods

2. Vendor Application & Approval

Vendor registration on Shop South is subject to approval. We reserve the right to approve or reject any vendor application at our sole discretion, without providing a reason. Approval is not guaranteed.

Once approved, vendors will receive login credentials to access their seller dashboard. Access may be revoked at any time if these Terms are breached.

3. Product Listings

3.1 Listing Standards

All product listings must:

Be accurate, complete, and not misleading
Include clear, high-quality photographs (minimum 1000px wide, white or neutral background preferred)
Include accurate product dimensions, weight, and materials
Be priced in AUD (Australian Dollars)
Clearly state any variations (size, colour, material)
Accurately reflect current stock availability

3.2 Product Approval

All listings are subject to review and approval by Shop South before they are made visible to customers. We reserve the right to reject, edit, or remove any listing that does not meet our standards or violates these Terms, without prior notice.

3.3 Prohibited Products

You must not list the following:

Products that are prohibited for import into Australia under Australian Border Force or DAFF (biosecurity) regulations
Counterfeit, replica, or unauthorised copies of branded goods
Products that infringe on intellectual property rights
Restricted food items including fresh produce, seeds, or soil
Weapons, hazardous materials, or illegal substances
Products that are false, deceptive, or misleading in any way

4. Pricing & Currency

All prices must be set in Australian Dollars (AUD). You are responsible for setting prices that are fair, competitive, and reflective of the product quality. Prices must not be artificially inflated.

You are responsible for understanding and complying with any Indian export pricing regulations. We do not set or control your prices, but we reserve the right to remove listings with prices we deem misleading or exploitative to customers.

5. Commission & Fees

5.1 Commission

Shop South charges a commission of 10% on each completed sale (calculated on the sale price excluding shipping). This commission is automatically deducted before your payout is processed.

5.2 Fee Changes

We reserve the right to change our commission rates or fees with 30 days written notice to you via email.

6. Payouts

6.1 Payout Schedule

Vendor payouts are processed 60 days after the order is marked as completed and no dispute is open. This delay allows time for any customer disputes or return requests to be resolved.

6.2 Payout Method

Payouts are made via Stripe to your registered Indian bank account in INR (converted from AUD at the prevailing exchange rate at time of payout). You are responsible for any bank fees or conversion charges applied by your financial institution.

6.3 Withheld Payouts

We reserve the right to withhold or delay payouts where there is a suspected breach of these Terms, an unresolved customer dispute, or a concern about the legitimacy of a transaction.

7. Shipping & Fulfilment

7.1 Shipping Responsibility

You are solely responsible for packing, shipping, and tracking all orders placed through your vendor store. You must dispatch orders within 3 business days of receiving an order notification.

7.2 Tracked Shipping Only

All international shipments to Australia must be sent via a tracked shipping service. Untracked shipments that are lost in transit will be your responsibility.

7.3 Shipping Timeframes

You must communicate accurate estimated shipping timeframes on your listings. All shipments must include a commercial invoice with accurate declared values and HS codes for Australian customs clearance.

7.4 Packaging Standards

Products must be packaged appropriately to withstand international shipping. Damage due to inadequate packaging is your responsibility and may result in a refund obligation.

7.5 Customs Compliance

You are responsible for ensuring all shipments comply with Indian export laws and Australian import laws. Any fines, penalties, or costs arising from customs non-compliance are your responsibility.

8. Returns & Refunds

Customers have rights under Australian Consumer Law that cannot be overridden. As a vendor, you must:

Accept returns for items that are faulty, not as described, or unsafe
Process replacements or refunds for eligible claims within 14 days of being notified
Cooperate with us in resolving customer disputes promptly

If a customer raises a valid claim and you fail to respond within 7 days, Shop South reserves the right to issue a refund to the customer and recover the amount from your next payout.

9. Conduct & Marketplace Standards

As a vendor, you agree to:

Communicate with customers and our team professionally and promptly
Not attempt to conduct transactions outside of the Platform to avoid commission
Not manipulate reviews, ratings, or feedback
Not list the same product under multiple listings to gain visibility advantage
Notify us promptly if you are unable to fulfil an order

10. Intellectual Property

You confirm that you own or have the right to use all images, descriptions, logos, and content you upload to our Platform. You grant us a non-exclusive, royalty-free licence to display, reproduce, and promote your listings and brand for the purpose of operating and marketing the Platform.

We retain ownership of all Platform content, branding, and technology. You must not copy, scrape, or reproduce any part of our Platform without written permission.

11. Suspension & Termination

Shop South reserves the right to suspend or permanently remove your vendor account at any time if:

You breach any of these Terms
We receive repeated or serious customer complaints about your products or service
We suspect fraudulent or deceptive activity
Your products are found to violate Australian import regulations
You attempt to circumvent the Platform's commission structure

Upon termination, any outstanding payouts for completed, undisputed orders will be processed in accordance with clause 6. Payouts for disputed orders may be withheld pending resolution.

12. Limitation of Liability

Shop South provides the Platform on an "as is" basis. We are not liable for:

Loss of sales or revenue due to Platform downtime
Customer actions or decisions
Delays or failures by third-party shipping carriers
Currency exchange rate fluctuations affecting your payout
Any indirect, incidental, or consequential loss

13. Amendments

We may update these Vendor Terms at any time. We will notify you by email with at least 14 days notice before changes take effect. Continued use of the Platform after that date constitutes acceptance of the updated Terms.

14. Governing Law

This Agreement is governed by the laws of Victoria, Australia. Any disputes will be subject to the jurisdiction of the courts of Victoria, Australia.

15. Contact

For any questions regarding these Vendor Terms, please contact us:

Email: info@shopsouth.com.au

ABN: 48152097650

We aim to respond to all vendor enquiries within 3 business days.

Vendor Acknowledgement

By registering as a vendor on our Platform, you confirm that you have read, understood, and agree to these Vendor Terms and Conditions.